Concession Types Quick Guide
DNR
Customer reports Did Not Receive package. Requires POD check.
Damage
Package arrived in poor condition. Determine if DA or Station fault.
Missing
Package not in bag but marked delivered. Verify packaging.
DO: Verify GPS coordinates vs CX pin for DNRs. Check packaging for Missing items.
Concessions by Type
Top 5 Stores (Monetary Value)
Recent Pending Cases
| Date | Store | Order ID | Type | Value | Actions |
|---|
RCA Knowledge Quiz
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8/10
Weekly Leaderboard
| Rank | Name | Score | Week |
|---|
Total cases
0
All concessions
Ops controllable
0
0% of total
Pending RCA
0
0 overdue >48h
Completed
0
0% rate
Completion rate
0%
DNR Cases
0
Damage Cases
0
Missing Cases
0
Store Compliance (Pending vs Completed)
| Store | Completion Rate | Pending | Done |
|---|
Weekly RCA Trend
RCA Input OTR
RCA Input UTR
Showing 0 cases
Week-on-Week RCA Bucket Trend
Top DA Defaulters (Ops RCA)
| DA ID | DSP | Ops Cases | Total Value |
|---|
Store Ops% Performance
| Store | Total | Ops Count | Ops % | Total Value |
|---|
Top Pickers (Missing Items)
| Picker ID | Store | Cases | Total Value |
|---|
Total Overdue
0
Under 48h
0
Overdue Leaderboard (By Store)
List of Overdue Cases
| Order ID | Store | Type | DSP | Hours Overdue | Actions |
|---|
Submit Feedback
Help us improve the Pilot
Feedback Summary
| User | Avg Rating | Useful Features | Comment |
|---|
CSV Case Ingest (Wk 16 format supported)
Drag & Drop Concession Case CSV here
or click to select file
or click to select file
Data Management
Users
RCA Buckets
Stores
| Name | Role | Department | Stores | Status | Actions |
|---|
Pilot Stores Grid